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For Our Employees

We understand that our reputation as a company is largely dependent on the performance, reliability and professionalism of you... our valued employees.  We sincerely appreciate your efforts and want to be a resource for you to help you achieve all that you wish with your career.

We have developed this web portal for your convenience.  Please feel free to call us at anytime if we can be of assistance to you at 888-888-8888. Again thank you for your service.

Frequently Asked Questions (and Informed Answers)

Many of the questions you may have as an employee of our company may be easily answered below. Simply click on the topic for more information. If you do not find the answer to your question below please use our recruiter contact system or call us.

When are timecards due?

Timecards are due by the close of business Mondays for the previous week's work.  It is important to remember that you need to provide your manager time to review, approve and submit your timecards for payroll.  As a result any additional time you can provide prior to Monday at the close of business is appreciated.  More than 90% of our staff complete their timecards online using our eTIME system.  eTIME Log In

What is the absentee call out procedure?

If you are going to be late or absent from your assignment our policy is that you should call out from your assignment to BOTH our office and to the client's supervisor.  We ask that you contact BOTH parties no later than 1 hour prior to your scheduled time of work.  As you know, our positions are contract or contract-to-hire in nature so you should minimize any lateness or absences. When calling our office you should call 585-232-4880 (X122) or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  this will go directly to our HR staff.  It is very important that you do not leave messages in the VoiceMail of your personal recruiting contact in our office.

How can I change my address?

If you do change addresses it is extremely important to notify our office as soon as possible.  Your address of record is where any important payroll documents, tax forms or other important company notices will be sent.  To change your address you call simply email us or use the address change form within the eTIME System.  We always welcome your phone calls but we need to have address changes in writing for accuracy purposes.

I just closed my bank account how can I stop direct deposit?

This is a very important issue that we need to address immediately.  Our payroll system is very advanced and it electronically delivers your pay to account on file.  In the event that you change your account without notifying our payroll department your pay will be delayed.  To avoid delays contact us immediately at 585-698-1021 (888-852-3518 ext. 121) or email us.  Again if you have closed or plan to close your bank account don't wait to notify us.

I forgot my password for eTIME how can I get it reset?

As a safety feature you will need to actually speak to our office to get back into eTIME if you account has been locked.  Please contact our office at 585-232-4880 choose option 4 (888-852-3518 then option 4) or email us for help.  It is important to note that the eTIME System and Paychex eStubs systems are separate systems.  If you change your password in one of these systems it will NOT automatically change your password in the other system.

I want to change my withholding taxes, is that possible?

Yes.  You can actually change your withholding taxes calculations at any point throughout the year.  In order to change your withholding status we simply need an updated W4 completed and submitted.  While you can change your withholding at anytime you should only make these changes if your life situation has changed (child, marriage, divorce, second job, etc.) or if you have consulted with your financial advisor.  Changes to your withholding can have significant impacts to your year end taxes.

Safety and Quality

The safety of our employees at work is a core value of our company. No other business objective has higher priority.

This Safety Policy is to guide all employees in pursuing their responsibility, shared with the Company, to safeguard the health and well being of everyone involved with our company.

We recognize that safety is beneficial to the employee, the family, the community, the customer and the Company. Our entire company is therefore committed to providing a safe and healthy work environment for all employees and requires that safety should not be compromised for any other business priority.

It is the responsibility of each employee to work safely for the benefit of the individual as well as co-workers. This responsibility includes following appropriate safety rules and planning each work activity using appropriate risk assessment, good judgment and skills, along with a sincere dedication to work safely. Employees should not start work until they understand what work is to be done and how to do it safely. If you notice feel there are unsafe facilities, procedures or equipment where you are working please contact us immediately.

All employees in leadership positions are responsible for deploying and actively supporting the Company’s overall Safety Program. Included in this responsibility are monitoring and enforcing the use of safe working practices and safety rules.
All of us, through our leadership, commitment and engagement must accept the challenge to work safely and actively to pursue injury and illness prevention. Our employees, business partners, community and customers will all benefit.

As a company, we encourage all employees to carry this strong health and safety value beyond the workplace to all of their activities.

For more information call (585) 232-4880 or click here.
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